Q: What are the details to this Neighbor Island Next Day Air Flat Rate Shipping?

A: As UPS only ships to the Neighbor Islands via Next Day Air we traditionally only offer UPS Next Day Air. This may not be new news to our Neighbor Island Customers however as the cost of UPS Next Day Air is quite high we decided to give our Neighbor Island customers a helping hand. We will continue to ask our Neighbor Island customers to place orders with UPS Second Day Air (as we do not have a Next Day Air Rate system in place) if the order's shipping charge exceeds $20 (Twenty Dollars) we will credit the residual amount. Restrictions for this Shipping Method are as follows: Void where prohibited; This method only applies to orders placed on the surrounding islands of Oahu (for example: Big Island, Kauai, and Maui). Orders placed for the Island of OAHU does NOT Qualify for this method. Gas and BB orders Do NOT Qualify for the $20 Next Day Shipping method. Any orders placed with Gas or BB's will result in being charged the full amount of the shipping charge. If the shipping charge does not exceed $20 this offer does not qualify (No credit will be issued for orders where the shipping cost does not exceed $20). In the case of Gas the entire order may be cancelled at our discretion as Gas must be shipped via USPS Surface Mail. No limit to the quantity of products ordered (except for Gas and BB's); to qualifying purchases we will credit the residual shipping charges over the initial $20. Power Edge Inc. reserves the right to modify or cease this and/or any other offers at any time.

Q: I picked up some BB's off the floor. Can I recycle these BB's (use it again)?

A: Never Ever Use BB's that have been used already. Regardless of the brand of BB's used, do not recycle BB's. When the BB is shot it will receive damage at the point of contact with an object (wall, floor, etc. . .). That damage may not be visible (to the human eye), however if you were to use it again the chance that there may be cracks, or marring on the BB's may scratch your inner barrel, or damage the Hop-Bucking. If the BB changes shape upon the impact from the first shot, when used again it may lodge in your airsoft gun causing a jam and serious damage.

Q: Why is my airsoft gun not working? I just got my airsoft gun. I'm trying to use this with some .12gr BB's.

A: Never use any .12gr BB's unless the manufacturer specifies the use of .12gr BB's for their airsoft guns. Most Japanese made (and a few Hong Kong and Taiwan manufactured) airsoft guns are designed with fairly tight bore inner barrel. Precision High Quality BB's are a must to use to ensure that the airsoft gun does not malfunction. The BB's that we sell are of high quality and will not damage your airsoft gun. Don't be fooled into buying cheap grade BB's. They are sure to have imperfections (warped or deformed) that will cause serious damage.

Q: I live outside of the United States and I want to order. Will you ship to my country?

A: We will ship to countries that allows our products through customs. If we are aware that your country does not allow our products through, we reserve the right to not process your order. There are countries that do not have clear rulings on the legality of airsoft products. Therefore if we receive an order from a resident from that country we will decide on a case by case basis with the clear understanding that we will NOT be held liable for any Duties, Taxes, or Seizures of products. From our understanding, countries that clearly ban import of airsoft products are as follows: SINGAPORE, INDONESIA, MALAYSIA, and THAILAND. If you place an order from (or have the products shipped to) any of these countries we will automatically cancel your order (NO EXCEPTION).

Q: What happens if I receive an order for an airsoft gun (other than an AEG) or a part that did not work? Is it defective? What can I do?

A: All products that leave our store is brand new and in the case of any airsoft gun have also been tested to be in perfect working order prior to leaving our hands (by the processor). In the event that upon receipt of the merchandise the item does not function as it is intended to; within 24 hours upon receipt of your merchandise you must contact us via E-Mail with a detailed description of the product and the malfunction (a picture is not necessary, however is appreciated and will expedite the process). Please enclose the Invoice number and the description of the item in the E-mail. Please be aware that damage to any product due to shipping may occur. Therefore, all of our products shipped via UPS have been insured to ensure that in the event that the parcel was damaged en route may be compensated. If you suspect that the product was damaged en route please keep the package and all wrapping (along with UPS' shipping label/bar code) as UPS will require that information during their investigation.

Q: Do you have a Return Policy? If so, what is your Return Policy?

A: Returns are accepted for AEG's only. All other purchases do not qualify for any Returns, Exchanges, and/or Warranties (in the exception of Defective Merchandise). Returns for AEG's are good up to 14 days from the receipt of your order.

Q: Can I use any other forms of payment: i.e. PayPal, Money Order, and/or a personal Check?

A: No. Unfortunately we only accept Visa, Master Card, American Express, and Discovers Card at this time. We do not accept any other forms of payment.

Q: Can I call your Store to get information about my order or if I have any questions about the web site (like creating a log-in account)?

A: No. Unfortunately although we share the same parent company's name we are NOT directly affiliated. What this means is that the staff of Power Edge Hawaii will not be able to answer any questions or deal with any situation that may arise from a web site transaction. We cannot stress this enough. The staff over at Power Edge Hawaii does NOT in any way have any information nor any knowledge of Power Edge USA's Web site operation. Please do NOT call the Power Edge Hawaii Storefront for order inquiries or anything pertaining to your order. If you have any question(s) pertaining to a purchase or having difficulties in placing an order please send us an email to: sales@poweredgeusa.com and our sales staff will answer your email in a timely fashion within our business hours.

Our Processing Office business hours is as follows:

Monday through Friday: 9 a.m. to 4 p.m. Hawaii Standard Time
Weekends and Holidays: Closed

Q: I just placed an order but I forgot to add something. If I ordered another item, can I save on the shipping charge by having it combined?

A: Unfortunately we will not be able to combine orders to adjust shipping charges. If you notify us prior to packing the original order via email at: sales@poweredgeusa.com we will cancel your orders and ask you to order all of the items that you wish for at one time.

Q: Is the Store the same as your site? Can I buy anything from your site and pick it up at the Store (Power Edge Hawaii)?

A: No. Although we share the same name we are NOT Directly Affiliated. It's written in our Greetings Page of our site. If you go to the Store (Power Edge Hawaii) they will Not honor any specials that we at Power Edge U.S.A. have (and vice versa). Everything purchased through us (Power Edge U.S.A.) MUST be shipped to you. Also please be aware that State Tax of 4.712% will be added to all orders shipped within the State of Hawaii.

Q: I sent you (Power Edge U.S.A.) an E-Mail but I didn't get a reply. Can you send me a reply (to my questions)?

A: We at Power Edge U.S.A. would be happy to reply, unfortunately there are times that we receive rejected email reply messages. Perhaps your reply E-Mail address is inaccurate or your security protocols on your E-Mail server is denying access (SPAM or E-Mail Blockers on your computer). Please verify with your E-Mail server that it will allow our e-mail address access to your mail box.

Related to this topic we have had occurrences of customer's placing inaccurate E-Mail addresses or phone numbers in their account log-in. If you place an order all confirmations will be sent to the E-Mail address that you have specified. Therefore it is very important that you enter the correct E-Mail address in that field. Also phone numbers must include your area code for accurate processing. In the event that the delivery person needs to contact you they will require your number.

Q: I tried to process my order but I received an Error Message when I tried to finalize my order. Please advise me on what I should do?

A: It may be due to the credit card information in regards to the billing address entered was entered incorrectly. That information is sent through Verisign to your bank to acquire the authorization. Therefore in the event that any part of the credit card information is not accurate (credit card number, expiration date, name, CVV code, billing street address, and/or billing zip code) the result would lead to either an error message, or an authorization from your bank without the approval to filter through to our program. Only when all of the billing information matches with your bank's information, will the authorization get to our program for processing.

A clear indication that an order went through successfully is; after you click on the final check out button you will see a pop-up to say that the order went through successfully and subsequently receive a confirmation E-Mail with an order number. We recommend that in the event you do not receive a confirmation E-Mail nor see a pop-up state that the order went through successfully DO NOT repeat the order process. Multiple attempts may lead to your credit to be unnecessarily held (to which we do not have control over). If you are unsuccessful in placing an order once, please send us an E-Mail with your "Ship To" full name to: sales@poweredgeusa.com . We can verify your account and explain to you exactly what happened.

Q: I'm having problems ordering on your site. When I click the box for the billing address is the same as the shipping address I get a message that tells me to either click the box or fill out the information. I've tried to fill the info out the same message appears. Any advice would be appreciated. Thanks.

A: According to our Web Technicians if any of the following are blank (not completely entered) an Error Message will show: Billing name, Billing address (first line), Billing city, Billing state, and/or Billing Zip Code. Please confirm if these fields are filled out. Another recommendation is to create the Log-In account without entering the billing information first. Once you create a log-in account you should be able to enter the billing information. Please be sure that you have the pop-up blockers disabled for our site (it is very important that you can view the pop-ups while going through the checkout process) before placing an order. Also if you have any firewall protection please allow our site through to process the order successfully. If you are still having difficulty please send us an E-Mail. Thank you.

Q: Is it possible to place an order over the phone?

A: No. Currently there is a shortage of manpower to cover telephone orders. Online purchases are the fastest and easiest way to place an order. Our database is secured with the tightest security guaranteed by Verisign. If security is an issue you can check our credentials on the main page of our site (just click on the Verisign Logo). Once your account information is entered into our site, you will be able to purchase an item (real time). Once an order has been confirmed and sent to us we will process your order within 24 to 48 business hours from the time of your order (placed during our business hours), in the exception of Fridays, Weekends, and Federal Holidays.

Q: Is it possible to special order a product?

A: Unfortunately due to the nature of the products that we carry we do not accept special or pre-paid orders, rain checks, partial payments (installments), etc. . . Nor will we be able to make "guarantees" or promises of future orders for merchandise that we may (or may not) stock. We will do our utmost to bring in the very best airsoft products available to date; however due to the sheer exponential growth of this industry it is very difficult to simply stock everything. Input is very important to us; hence we kindly urge our customers to please let us know what you would like to see in our inventory and we will do our best to bring it in for you.

Shipping Information

We primarily use two forms of shipping services. Our main shipping method that we use is UPS. We offer UPS Ground Service, which is a track able and insured shipping method. It takes Five to Six Business Days. We also offer UPS Second Day Air Service. This method guarantees delivery within Two Business Days (or they will refund the shipping costs). This shipping method is also insured and track able. We recommend any of the following two methods of shipping. The other alternative to the shipping methods that we offer is USPS Surface Mail. We call this the "Slow Boat" Method (Sea Mail). Parcels designated to be shipped via USPS will take anywhere from two to eight weeks for delivery (depending on where you live). We do not recommend this method in regards to purchasing any of our products due to the fact that this method is NOT Insured (except for International Shipments) and the length of time for delivery. The specific reason we have this shipping method is because we also sell Gas which we is required by law to be transported via surface (sea mail) due to FAA regulations. These shipping methods are the only methods we offer as of this time.

Shipping Information Q and A

Q: Does your AEG's have the Trademarks intact (on your AEG's)?

A: Due to Restrictions with Customs regarding certain Airsoft AEG's we have the Trademarks completely and permanently removed (grinded off).

Q: Do you ship all of your AEG's with an Orange Plastic Flash Hider? Does it come with a metal flash hider? If you do, is it painted?

A: AEG's that we receive from our sources are shipped with the Factory OEM Flash Hider. Some come as a plastic Orange Flash Hider while others are OEM Metal Flash Hiders with a baked on Orange color between 7mm to 8mm to comply with US Federal Law. Every manufacturer differ in what they supply. What you see on our site image is how we received them (and thus is shipped to you).

Q: How much is your shipping charges?

A: Once you enter your Log-In information your shipping charges will be automatically calculated when you place an order. Before you finalize your order you can find out how much your shipping charges are. We at Power Edge U.S.A. do not "Bait and Tack" (for example; After you order and pay, they send you a ridiculous price for shipping and handling) like other Web Sites.

Q: I live in the United States and I was wondering if I will get charged with customs if I order from you?

A: No. Since we are located in Hawaii (which is the 50th State) you will not be charged any Customs charges. We have absorbed all possible duties from Customs prior to posting any of our items on our Site.

Q: Will I get my package in time for the holidays (i.e. Christmas)?

A: As the winter holidays fast approaches we have received word from our shipper regarding shipping products during the busy holiday season. They have told us (Off the Record) that due to the immense spike in business during the peak Christmas season (starting at around Dec. 5th) they will not be able to honor any guarantees for delivery (i.e. Second Day Air services or 5 to 6 business days for Ground). We will not guarantee on time delivery for orders placed after Dec. 5th. In order to get your parcel in on time for Christmas we (as well as the shipper) highly recommend that you place your order as soon as possible.

Q: Can I have my package sent to my P.O. Box Address?

A: Unfortunately the answer is No. We have received word from UPS that they will not deliver to P.O. Box Addresses. So we will no longer ship our products out to P.O. Box addresses. If you currently have a P.O. Box Address in your account as your shipping address please make changes to prevent your order from being cancelled.

Q: I live on the neighbor island. Why can't I order with UPS Ground or USPS Surface for my orders?

A: Unfortunately due to too many cases of "Lost" packages we have decided to cease sending parcels via USPS entirely in the exception of Gas (due to F.A.A. Regulations). In the case of UPS they do not offer Ground service to the neighbor islands which limits the shipping method to UPS Second Day Air at this time. All orders that we receive from the Neighbor islands of Hawaii will be restricted to UPS Second Day Air (in the exception of Gas) shipping method at this time. Any order that has either UPS Ground or USPS Selected will automatically be cancelled. The parcel will actually be sent as UPS Next Day Air (due to the fact that UPS does not offer Second Day Air to the neighbor islands as well), however (since we at Power Edge USA do not offer Next Day Air), we accept Second Day Air charges. We thank you for your understanding.

Q: Is it possible to ship my package to a different address from my billing address?

A: The answer is NO. To prevent any unauthorized credit card purchases we will enforce this policy very strictly. As of September 1st, 2006 we will no longer accept transactions where billing and shipping addresses differ. This policy is in place to ensure that the card-holder who places an order is in fact the recipient of the ordered item. Coupled with our other policy of all parcels requiring a signature confirmation (prior to accepting the package) will be an acknowledgement of and an agreement to our Terms and Conditions.